Cancellation Policy
Subscription Cancellation:
- Users can cancel their subscription at any time through the account settings in the TOGO app or website.
- Cancellation requests must be submitted before the start of the next billing cycle to avoid being charged for the upcoming period.
- Once the subscription is canceled, access to premium features will continue until the end of the current billing cycle.
Immediate Termination:
TOGO reserves the right to terminate subscriptions immediately if the user is found in violation of the Terms and Conditions or engages in prohibited activities.
Refund Policy
Non-Refundable Payments:
- All subscription fees are non-refundable, except where required by applicable law.
- No refunds will be issued for partially used subscription periods.
Exception for Technical Issues:
- If a user experiences a technical issue that prevents them from accessing the service and TOGO is unable to resolve the issue, a partial or full refund may be issued at TOGO’s sole discretion.
Refund Requests:
- Refund requests must be submitted within 14 days of the billing date.
- To request a refund, contact TOGO support via email or through the help section of the app, providing relevant details about your subscription and the reason for the refund request.
Promotional Subscriptions:
Subscriptions purchased under promotional offers are non-refundable.
Chargeback and Disputes:
Users are encouraged to contact TOGO support to resolve any payment issues before initiating a chargeback with their payment provider. Unauthorized chargebacks may result in account suspension.
Contact Us for Assistance
If you have questions or need assistance with cancellations or refunds, contact TOGO support at togolucky2025@gmail.com.