Shipping and Delivery Policy

Shipping Policy

Service Scope:

• TOGO is a digital service platform; no physical products are typically shipped.
• If physical items (such as promotional merchandise or prizes) are involved, shipping policies will apply as outlined below.

Shipping Fees:

• Any applicable shipping fees for physical items will be clearly stated at checkout or in the terms of the promotion.

Delivery Areas:

• TOGO ships physical items, if applicable, to areas within [Specify Country or Region]. Shipping outside this area may be subject to additional charges or restrictions.

Processing Time:

• Orders are typically processed within 3-5 business days of confirmation, excluding weekends and public holidays.
• Users will be notified in case of delays due to high demand or unforeseen circumstances.

Delivery Policy

Delivery Timeline:

• Standard delivery typically takes 7-10 business days after order processing.
• Delivery times may vary based on the recipient's location and shipping carrier.

Tracking Information:

• Users will receive a tracking number (if applicable) via email or within their account once the order is dispatched.
• Use the tracking number to monitor the status of your delivery through the carrier’s website.

Delivery Partners:

• TOGO collaborates with reliable shipping partners to ensure timely delivery of physical items.

Failed Delivery Attempts:

If delivery is unsuccessful due to an incorrect address, unavailability, or other user-related issues, additional charges may apply for re-delivery.

Lost or Damaged Items:

If an item is lost or damaged during transit, TOGO will either replace the item or provide a refund, subject to verification with the shipping carrier.